MI
Mohamed I
1 reviews | Active since Jan 2012
16 Aug 2019, 16:55
VFS Global - Can't get appointment nor I can download applications
Submitted X4 application online and paid via Visa Card, but instead of giving me links for VFS office schedule for appointment and application download, I've got zero. I am using VFS PREMIUM centre $$, but it seems a waste of money.
Payment approved by my bank and even reflect on VFS application page but still can't see and links to schedule appointment visits and download application forms.
Really bad services for immigration business.
5 hours now I am still getting nothing (even using different internet browsers like IE, Chrome, and Firefox).
Can anyone just do what this business is meant for: help!
Helpful (0)
Replies (6)0
Replies (6)MI
Mohamed I's updateReviewer Update
16 Aug 2019, 21:59Seriously this is disgusting, from 1pm till now almost midnight and I can't even schedule for appointment or download my application forms. Paid 10K and this is what I get? If applications open 24/7 then customer care must be available around the clock. This is immigration, a.k.a Emergency. Really stressed out and hate this service.
MI
Mohamed I's update16 Aug 2019, 21:59
Reviewer Update
Seriously this is disgusting, from 1pm till now almost midnight and I can't even schedule for appointment or download my application forms. Paid 10K and this is what I get? If applications open 24/7 then customer care must be available around the clock. This is immigration, a.k.a Emergency. Really stressed out and hate this service.
VFS Global's replyOfficial
19 Aug 2019, 05:58Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.
Kind Regards,
VFS Global
Kind Regards,
VFS Global
VFS Global's reply19 Aug 2019, 05:58
Official
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.
Kind Regards,
VFS Global
Kind Regards,
VFS Global
MI
Mohamed I's updateReviewer Update
19 Aug 2019, 10:08Good day, I am still waiting but nothing seems to happen. I had to cancel my business flight today and also due to fly overseas in few days and can't cancel as already paid for the whole trip. I need to print my family applications and take them to Premium VSF by today. My business is at risk as I can't function and also can't just reschedule my business only when it suits VFS to give me what I've already paid ten grands for? Please do something now. Everyday is crucial when it comes to DHA applications. It's can't be just network problem as already provided the VFS office with proof of payment which is already reflecting on my login details, only schedule and print are not there. This is a disaster that you can't have a live support for such VFS network problem. No one called and I am still waiting for a miracle.
MI
Mohamed I's update19 Aug 2019, 10:08
Reviewer Update
Good day, I am still waiting but nothing seems to happen. I had to cancel my business flight today and also due to fly overseas in few days and can't cancel as already paid for the whole trip. I need to print my family applications and take them to Premium VSF by today. My business is at risk as I can't function and also can't just reschedule my business only when it suits VFS to give me what I've already paid ten grands for? Please do something now. Everyday is crucial when it comes to DHA applications. It's can't be just network problem as already provided the VFS office with proof of payment which is already reflecting on my login details, only schedule and print are not there. This is a disaster that you can't have a live support for such VFS network problem. No one called and I am still waiting for a miracle.
MI
Mohamed I's updateReviewer Update
20 Aug 2019, 05:21Day 5, and I am still waiting? Either do something or refund me immediately so I can reapply today. This is becoming ridiculous and you are doing nothing but gambling with people's fate. The system must have options when you can print me my applications instantly. Money was received by your account, what else?
MI
Mohamed I's update20 Aug 2019, 05:21
Reviewer Update
Day 5, and I am still waiting? Either do something or refund me immediately so I can reapply today. This is becoming ridiculous and you are doing nothing but gambling with people's fate. The system must have options when you can print me my applications instantly. Money was received by your account, what else?
MI
Mohamed I's updateReviewer Update
20 Aug 2019, 12:03VFS, this not acceptable. No one phoned and I had to phone your call centre, emailing customer care and still no actions. I reset my password (which originally doesn't contain [?] character) and I am still getting none. Even no response to my earlier reply, is that's professional? Yes, we forced to use the VFS but it doesn't mean you can ignore your customers. Will VFS do anything for me when the current permits expire and the DHA reject our application because we've been waiting for your mercy to do your job? Considering this is your reaction towards foreign nationals, This is really insulting and very ******.
MI
Mohamed I's update20 Aug 2019, 12:03
Reviewer Update
VFS, this not acceptable. No one phoned and I had to phone your call centre, emailing customer care and still no actions. I reset my password (which originally doesn't contain [?] character) and I am still getting none. Even no response to my earlier reply, is that's professional? Yes, we forced to use the VFS but it doesn't mean you can ignore your customers. Will VFS do anything for me when the current permits expire and the DHA reject our application because we've been waiting for your mercy to do your job? Considering this is your reaction towards foreign nationals, This is really insulting and very ******.
MI
Mohamed I's updateReviewer Update
20 Aug 2019, 15:46** Solution** Don't bother waiting for VFS, if you had a similar problem like mine when you are unable to reschedule appointment and print application, and/or you get (Login Fail VAF UseId):
1- Click on forget password on your login page.
2- fill in you registered email address and submit.
3- You should see a screen message informing you that a reset email was sent.
## if you don't see this it means reset was unsuccessful on the system.
4- Go to your email and click on password reset link.
5- Now you can submit old/new password again and submit (Don's use ? as a character, you can use others like @ # - _)
6- login using your new reset information.
7- Now you click on one of your application reference (I'd you have many or just the one), and repeat submitting you application till your reach final page, schedule appointments.
8- Now you should be fine, you can schedule and also download package includes application and checklist papers.
Don't bother contacting VFS as you will never get them calling you back or even sort you out.
Thanks to the amazing lady at VFS Premium Centre for her help and support during this struggle.
******* Case Closed *******
1- Click on forget password on your login page.
2- fill in you registered email address and submit.
3- You should see a screen message informing you that a reset email was sent.
## if you don't see this it means reset was unsuccessful on the system.
4- Go to your email and click on password reset link.
5- Now you can submit old/new password again and submit (Don's use ? as a character, you can use others like @ # - _)
6- login using your new reset information.
7- Now you click on one of your application reference (I'd you have many or just the one), and repeat submitting you application till your reach final page, schedule appointments.
8- Now you should be fine, you can schedule and also download package includes application and checklist papers.
Don't bother contacting VFS as you will never get them calling you back or even sort you out.
Thanks to the amazing lady at VFS Premium Centre for her help and support during this struggle.
******* Case Closed *******
MI
Mohamed I's update20 Aug 2019, 15:46
Reviewer Update
** Solution** Don't bother waiting for VFS, if you had a similar problem like mine when you are unable to reschedule appointment and print application, and/or you get (Login Fail VAF UseId):
1- Click on forget password on your login page.
2- fill in you registered email address and submit.
3- You should see a screen message informing you that a reset email was sent.
## if you don't see this it means reset was unsuccessful on the system.
4- Go to your email and click on password reset link.
5- Now you can submit old/new password again and submit (Don's use ? as a character, you can use others like @ # - _)
6- login using your new reset information.
7- Now you click on one of your application reference (I'd you have many or just the one), and repeat submitting you application till your reach final page, schedule appointments.
8- Now you should be fine, you can schedule and also download package includes application and checklist papers.
Don't bother contacting VFS as you will never get them calling you back or even sort you out.
Thanks to the amazing lady at VFS Premium Centre for her help and support during this struggle.
******* Case Closed *******
1- Click on forget password on your login page.
2- fill in you registered email address and submit.
3- You should see a screen message informing you that a reset email was sent.
## if you don't see this it means reset was unsuccessful on the system.
4- Go to your email and click on password reset link.
5- Now you can submit old/new password again and submit (Don's use ? as a character, you can use others like @ # - _)
6- login using your new reset information.
7- Now you click on one of your application reference (I'd you have many or just the one), and repeat submitting you application till your reach final page, schedule appointments.
8- Now you should be fine, you can schedule and also download package includes application and checklist papers.
Don't bother contacting VFS as you will never get them calling you back or even sort you out.
Thanks to the amazing lady at VFS Premium Centre for her help and support during this struggle.
******* Case Closed *******