Hellopeter
Share Your Experience
WR
Walter R

1 reviews | Active since Sept 2017

18 Sept 2017, 12:36

VFS GLOBAL - BAD SERVICE

i loaded my details for the ZEP permit on www.vfsglobal.com/zep/southAfrica . and the system says duplicate login from friday to now. time is ticking i have to get my application submitted i wanted to submit the bio metrics first week October but the vfs website is very inconvenient.

I called their call center this morning and they advised, i have to start the application afresh and where it requests for passport number i should insert control number, i tried that and the control number on the permit has two extra digits than the digits to be completed online.

now it says invalid details whenever i try to validate my details on the eligibility page. the website is a mess up, i am being inconvenienced greatly. the call center agents are not very competent when asked complicated questions. they give feedback on general information, the other information they actually say "I DONT KNOW, please try again later maybe after 1300 hours".

0
Replies (5)
VFS Global
VFS Global's reply18 Sept 2017, 14:11
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

WR
Walter R's update18 Sept 2017, 15:29
Reviewer Update
The call centre agent said i must try again today after 1300 hours because it is a system error on their side if it says duplicate error. now its 1516 and there is no change. i try to do a new registration and there it says "Details Provided for ZSP Number,Passport Number and Control Number fields are invalid.Please verify and try again." these are the details on my permit and passport. i really have to get this sorted out soonest. i want to submit bio metrics by early october please VFS can some one call me who can assist.
WR
Walter R's update21 Sept 2017, 09:42
Reviewer Update
still no luck from vfs global to this day. there seems to be unending glitches on their system. if it is a problem on their side they do not say - they just say try again after 30 minutes. i have tried i dont how many times after every thirty minutes to no avail. i spoke to some one helping zimbaweans with online registartions and she says she had two other people with same problem. but when you talk to call centre agents they talk as though i am the only one with this problem. they do not accept they have a technical glitch. cant they appoint a supervisor who can take my details and do it from their side some one more technical than this run around, i am calling and emailing, i really wanted to submit my biometrics first week of october but from the looks of things i dont see it happening. my ticket number for this problem is {ticket#3089#}
WR
Walter R's update21 Sept 2017, 09:44
Reviewer Update
VFS Global website and service is very very bad espeacially the website
WR
Walter R's update03 Oct 2017, 16:51
Reviewer Update
To this date problem is still not resolved been referred to Nonhanhla and i sent 5 emails to Nonhlanhla with no feedback at all. problems still persist. all i get are automatic responses and when you call the centre they get your details and promise to come back to you. and thats it my ticket number is {ticket#10934#} can they refer us to some one who can help please. it always says enter valid details in order to proceed. i have entered correct details it doesnts work. one of the ladies from vfs tried to help over the phone and got the same problem they said we are forawrding to executives and do not come back to us. i need to apply for my ZEP permmit soonest