VFS Global appalling customer service

Worse department that i have had dealings with paid my fee R1570.00 for a priority appointment on the 7th Sept 2024 , still trying to make an appointment The web site does not work have even been to the offices twice the staff were very unhelpful and rude . Wrote on hellopeter and did get a response, their IT department told me to re-register without using any special characters which you can not do ! have even been told not to use a apple lap top, so what chance do we have if they give out the wrong information. Would appreciate some one to contact me that can actually.