VFS Global

I would actually not give them any stars. I've been trying since 13 June to re-activate my account. I've mails their help centre and received a mail back telling ,me that I should use an alternative email address or phone number. How ridiculous. My husband has the same problem. Should one create a new email address every time you want to apply for a new visa? I phoned VFS and explained my problem. I spoke to a lovely lady and asked her if she could refer me to somebody who could help me solve the problem. She said to me: "There is nobody who can help you." I asked to speak to the manager and she said to me that the manager doesn't speak to customers and gave me Bruce's e-mail address. It is nonsense that a manager does not speak to customers. It's a business issue; I don't want to ask him on a date. I have a problem and as a manager he should be able to help me with my problem. It proofs to me that even the manager doesn't believe in the business and is hiding behind emails. I cannot believe that VFS is still being used as portal for visas as this mis not the first time I have issues with them. Bruce e-mailed me back to say that he's forwarded my mail to someone else. Passing the bug. Not capable to solve a problem. How can the responsibility of issuing visas be given to an *********** business like VFS? If you have a problem you come across a wall and nobody takes responsibility.