VFS don't want to **REFUND** customers. Only waste time. Very low trust level.

VFS Johannesburg. ***REFUND*** Denied taking any hardcopy for refund process. When I submitted online, a message displayed on-screen "Your refund form submitted successfully, you will get a refund with 20 working days" but I didn't get any mail. I sent mail with all requested documents. After one week when I didn't get any response, I sent mail to customer care and got a reply "You can query about this only after one month".

I queried again after one month. Reply "We never received your refund request. There may be a technical error. Please submit again".

I submitted the form again, this time took screenshots and converted to PDF and sent all attachment. Reply "We never received your refund request. There may be a technical error. Please submit again". When queried, I got a reply that issue is escalated to the technical team. One more month passed. Now they have stopped replying me. ----------- VFS, I trust you are a big company, honesty is your policy, also you are charging heavily for Visa application then why to do all this????? Why there is technical issue for the last 2 months only in refund? Why VFS can't process the refund on basis of pdf form and scanned copy sent over mail if they have a technical issue? --------- First VFS want us to pay in advance before even submitting docs. Once paid, they will deduct 250R if you did any mistake in form. and they will deduct 850R if you changed your mind or got some issue and don't want to apply? And after all, they don't refund and just play around with customers.