VFS does not have applicants' interests at heart

VFS does not do anything to ensure that applicants are satisfied with their service. They do not follow up on our applications, which means our applications could get lost, and we would never know. they do not keep us informed. Every time, they just say we can't provide any information, we don't speak for the department of home affairs, so why are they providing the service on behalf of home affairs? So far they seem to be a useless middleman costing us civilians money. Please follow up on our applications to ensure that you can answer our inquiries when we contact you. I am not happy that this service costs R1350 and yet you do not follow up on batches of applications you submit at the DHA.