VFS complete lack of service

I would like to complain about the appalling service rendered by VFS. We have booked our airplane tickets at the end of April 2024 to travel to Ireland on the 31st of August 2024. The announcement that visas will be required as of the 10th of July was made on the 7th of July 2024. We immediately started to get all our documents in order to submit and started the futile process of trying to make an appointment. The website goes as far “proof that you are human” then it hangs up. We phoned the call centre and the lady requested an e-mail with our details so that she can make an appointment for us. Since we did not get any feedback we phoned again after 5 days. The lady (different one) informed us that there was not record of our appointment. She then took our details and said that she will book for us and send a mail to confirm. Once again after 5 days we phoned again, again no record. Then she informed us that you don’t do any manual bookings and that we have to book via the non-functional website. By the grace of God we managed to get a booking for the 2nd of August 2024 in Pretoria. We travelled from Stanger to Pretoria, had the interview, paid for photos, visas and couriers. Again, no feedback on progress etc. Then on 15th of August we get an e-mail saying that our visas are ready for collection. We waited till Monday 19th of August to get notification of some kind from the courier but with none forthcoming we started phoning VFS again. We spoke to a friendly lady called Fransina who promised to follow up and revert to us before 17hoo after speaking to the something centre. You guessed it, no feedback. We phoned again on Tuesday 20 August and spoke to the friendly lady Fransina again. Same promise same result. Phoned again on 21 August 2024 and spoke to Baleseng. (Phoned a total of 7 times today). Good news, visas are ready for collection. No record of courier (for which we have paid up front).Crux of the matter we need the visas urgently and they are laying in your collection centre since Thursday (5 days) with no plan to courier to us. It appears that the only telephones at VFS are in the call centre as no manager or supervisor have access to a phone where we can plead our case. Well done to your commitment to your mission statement: "Nos custodire populum de Hibernia per a defecit Visa application processus”