VFS Cape Town....terrible quality of staff on 6Feb2017

<p>Hi V F S</p> <p>I am sending you this email to give you some feedback re the sub standard/in convenient service your business provided us.</p> <p>As background we are retired south Africans and have been travelling to Europe twice a year the last 20+ years.</p> <p>We had a number of Shengen visas over these years and issued from various embassies and service providers like yourselves<br />We had a 2 year multi entry shengen visa which expired in September 2016. We booked a 25 day cruise from Dubai to Barcelona this year in April 2017.</p> <p>We provided more documentation than what was required and made it clear to your staff member that we are cruising into the Shengen area as first port of call in Greece. The cruise eventually ends in Barcelona and we do not sleep over in any Shengen state as we are on the cruise liner all the time.</p> <p>We were very clear in the purpose and details of our trip. The first question this person asked gave a clear impression that he does not have an understanding to interpret documents as he asked us for the E ticket from Dubai to Barcelona. After hi lighting all the pages he disappeared with our passport and came back after 10 minutes stating that we will have to go to the Spain embassy for our shengen.</p> <p>We do not live in cape town and paid to stay over in the city for the visa and had to go back home and try the Spanish embassy today(13th Feb).<br />We had to reprint all our documentation as your staff member hi lighted all these documents.</p> <p>When the Spanish embassy staff member saw our application he said we should go to the Greek embassy as it was the first point of entry and we did not stay over on land in Spain. Luckily we took all the tampered documents we had at your company as proof that we already visited V F S.</p> <p>They made an exception and issued us a visa.</p> <p>This feedback will also be posted on hello peter and Tripadvisor + any other south African travel sites.</p> <p>I do hope that I do not have to use your services/facilities again in the future!</p>