VFS BAD SERVICE, CANNOT SCHEDULE AN APPOINTMENT

On February 2024 I made a payment of R1755 to VFS using my baking details online after making the payment I could not book an appointment. I have been calling and emailing VFS numerous times with no help, I even went to VFS offices in Pretoria the security refused to let me in they told me I must call the helpline. On May 2024 I was told to provide the proof of payment I provided them with my bank statement since I made an online payment, even today when I call them there is no help. I do not know what to do anymore. I am really disappointed with the service of VFS. Till date I have not been helped