VFS Application Stuck at Rivonia branch

I app**** at VFS Rivonia for my permanent residence on the 3rd of February 2015 , to date if I track my application its still at the Rivonia branch and its yet to be forwarded to the department of Home affairs. I have gone physically to the centre to check this and I was told to check after 30 minutes because it was a minor technical glitch.. to date that minor glitch has not been sorted.<br> <br> Their call centre takes long to be answered . This process was supposed to ensure visibility and transparency but after paying R3000 just to put in your application you get very poor service.. And you log endless tickets on customer service with no response.<br> <br> These centres are just a ******* , going to Home affairs straight one got better service.