AH
Amanda H
1 reviews | Active since Jun 2014
27 May 2025, 14:43
VFL no reply
I had such good service in the Umhlanga Office, the staff were lovely. Then, app**** and paid on line to have a courier deliver my passport, I have the invoice and receipt for it.
My passport is sitting in Umhlanga and there is no way to get hold of anyone to ask if they are going to courier it or not. It is over a week of trying to get hold of them by email. No reply and no number to be found anywhere.
I would like to know if I go and fetch it are they going to refund my money?
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Replies (2)
VFS Global's replyOfficial
28 May 2025, 09:09Dear customer,
This is to acknowledge your query and advise you that your query has been forwarded to the relevant department.
Kind Regards
VFS Global
This is to acknowledge your query and advise you that your query has been forwarded to the relevant department.
Kind Regards
VFS Global
Best regards,
VFS Global's reply28 May 2025, 09:09
Official
Dear customer,
This is to acknowledge your query and advise you that your query has been forwarded to the relevant department.
Kind Regards
VFS Global
This is to acknowledge your query and advise you that your query has been forwarded to the relevant department.
Kind Regards
VFS Global
Best regards,
AH
Amanda H's updateReviewer Update
01 Jun 2025, 11:55I got a call from Douglas on Wednesday to say he would contact the department to sort it out. Unfortunately I am still waiting to be told if my passport will be couriered or whether I must fetch it from Umhlanga.
AH
Amanda H's update01 Jun 2025, 11:55
Reviewer Update
I got a call from Douglas on Wednesday to say he would contact the department to sort it out. Unfortunately I am still waiting to be told if my passport will be couriered or whether I must fetch it from Umhlanga.