Very unpleasant experience.

Your website is not user friendly. I cannot make an appointment with an agent and I cannot print out the application form. It is difficult to get through to your call centre & when I got through the operator was rude and not at all helpful. When I went through to your application centre the staff were rude, inefficient and had a don't care attitude as if they were doing me a favour by just talking to me. A very unpleasant experience.