Very slow service charged at a high premium

<p>I made an application for a reprint of my PR certificate which got missing.</p> <p> </p> <p>Upon arrival on the appointment day I was told I need to go back and change the passport number used for the application for a biometric one.</p> <p> </p> <p>There is no option for clients to change such details and for that matter a new application has to be made.</p> <p> </p> <p>Clients are not allowed to use the same application fee to rebook the new appointment knowing clearly that all applications and payments have reference numbers that can help match accurately.</p> <p> </p> <p>I had to pay another amount for the new application. </p> <p> </p> <p>I have followed their processes and submitted a claim for a refund but till now, no refund has been received. </p> <p>It takes clients about two minutes to transmit payments into VFS account yet it's 30 days and my refund is not processed. </p> <p> </p> <p>This really is not fair for a service that you charge such premium amount for.</p> <p>I was also told R250 will be deducted from my amount for no reason. Applicants do most of the administration by completing online forms and making appointment online. Any slight mistake cannot be amended with pen, the client has to go back home and redo it.</p> <p> </p> <p>The appointment times given to clients are not followed. Many of the clients take time from work for their appointment and therefore times scheduled need to be adhered to as a high priority.</p> <p> </p> <p>Your assistance in this matter will be greatly appreciated.</p> <p> </p> <p>A speedy service makes every client or customer very happy.</p> <p> </p> <p>Thank you very much.</p> <p> </p> <p>Gabriel</p> <p> ********** 465</p>