Very Poor Service From Online Application Through Emirates.com

Careful if you are thinking to use the VFS service through Emirates.com My situation with them happened in December 2017:

1) I had a ticket purchased with Emirates and a flight was changed in the ticket, however that updated flight is not reflected in their website when I try to apply for the visa. It still showed the old flights

2) I had a chat with their support and he instructed me to send an email to request that the updated flights get reflected in the system

3) Following that instruction, I receive as a response that I needed to use the new reservation code. I was very clear in my email that I updated flights and NOT bought a new ticket, so it was impossible to have a new reservation code.

4) I chat with their support again (same guy who responded to my email) he kept insisting that I needed to use a new reservation code, while I tried to explain that it was the same ticket with updated flights. How can the support not understand that I did not have a new reservation code if the ticket was the same just with new flights?

5) Bottom line in this chat with the support I was told that the system is designed that way (I have a print of the chat!!! Unbelievable) and after a customer makes a change in the ticket cannot use their service again, however they say nothing about it in their website