Very inneficient

It was the worst visa experience of my life. The website is simply bad. The explanations for the (far too many) visa options are so confusing. Because of that, I ended up choosing the wrong option. On the day of my appointment, after waiting 2h to be called (why do they even have appointment times if they don't follow them?), the guy behind the counter said that my visa type was wrong and he could not change it, so I'd have to reapply (and, of course, pay the fee again). I did it, went back to VFS, waited another 1,5h and discovered that he had told me to apply for the wrong type of visa. The system is confusing even to the VFS employees! Then, I had to apply again (and, yes, pay the fee for the 3rd time). The application finally went through and I got my visa after 3 long waiting months (even if the website says ~6 weeks). But that was not the end of it! I wanted the refund of the extra applications and that was another nightmare. After paying two more visits to the VFS office, that took 2h each, and getting very upset, I got my refund (needless to say they took R500 as refund fee) last week. Total waiting time for refund: 4 months! And (of course) no good explanation for why it took so long. I wander if I would have ever gotten the refund at all if I had not taken my time to stand there 2 more times and fight for it...