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TM
Terry M

1 reviews | Active since May 2015

02 Feb 2018, 12:30

Very Alarming

I app**** for my permanent residence through VFS in March 2017. I was told it would take 8-10 months. I've been waiting 11 months now.

But that is not the main issue. I received a phishing SMS from a guy claiming to be from Home Affairs who knew my full name, phone number, VFS email address, PRP category app**** for and my PRP reference number. He wanted money to "speed things up." I called home affairs and no such person exists, which means it was a ******* who somehow got my personal information from VFS somehow.

0
Replies (4)
VFS Global
VFS Global's reply02 Feb 2018, 15:37
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

Best regards,

TM
Terry M's update26 Mar 2018, 16:17
Reviewer Update
Update: I got a response saying they would look into this and then silence immediately after. They gave me a tracking number but there is no movement or communication whatsover.
VFS Global
VFS Global's reply27 Mar 2018, 13:37
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

Best regards,

VFS Global
VFS Global's reply03 Apr 2018, 13:32
Official

You are requested to kindly check your email for feedback from VFS Global.

Best regards,