Useless with communication

I have been trying to track the visa application that I submitted a month ago, but my login details for VFS' tracking portal do not work. I have tried using a different browser, this does not work. The tracking portal only allows me to input a certain number of characters, so I have tried only putting in numerical values into the portal and it says ‘Application details not found. Please retry with valid Sticker number’. I have tried inserting the full tracking number into the tracking portal, but I cannot type ‘/’ characters into the AURN number field, even though this is a part of the tracking number that I received. I have contacted them many times via email, but I just get the same response, 'We are following up on your email and will get back to you as soon as we receive an update.' I have tried logging using every sort of variation of my login details that could possibly exist, but I still am not able to track my application. You guys are useless with communication and customer service.