Urgent Request for Payment Allocation – General Work Visa Application

My name is Nokuthaba Mathobela, passport number GN027178 – TRV***. I am extremely disappointed with the service I have received from VFS Global. I submitted my application and made the required payment to VFS Global South Africa on 18 August 2025. I waited for several weeks, only to discover that my payment had not been allocated, which prevented me from booking an appointment to submit my documents.

I visited VFS Pretoria, where I was told to submit my proof of payment, a copy of my passport, and the deposit slip I used when making the payment. I submitted all the required documents, but the payment still did not reflect.

I travelled again from Johannesburg to Pretoria, where I was then directed to VFS Rivonia. At VFS Rivonia, they requested the same documents I had already submitted in Pretoria, and I provided them again. I waited, but the payment was still not allocated. When I returned, they informed me that Rivonia no longer handles these issues and that

I must send an email to: ***, CC ***.

I sent the email as instructed, but up to now, I have not received any assistance and my payment still has not been allocated. I do not understand why VFS is making me suffer like this. What criteria must I follow for this issue to be resolved? I have spent money travelling back and forth, and I can only imagine how many other people are facing the same problem. I kindly request that VFS urgently allocate my payment so that I can book my appointment and submit my documents for my General Work Visa application. Please find attached the email I previously sent to VFS Global South Africa.