Urgent Assistance Required – VFS Online Booking System Issues

I recently submitted my online visa application via the VFS Global website and attempted to schedule an appointment. However, despite multiple efforts, I have been unable to secure a booking due to a persistent system error on the website. To resolve this, I have contacted the VFS helpline multiple times via email and phone. The email support team initially suggested switching my browser to Edge or Firefox. When that did not work, they recommended clearing my browser history and cookies. Unfortunately, none of these steps resolved the issue. When calling the VFS helpline, the automated system provides several options, none of which connect me to a human representative. One option simply states that appointment slots are full or have limited availability and advises checking the website periodically. However, the booking system remains non-functional. After two weeks of unsuccessful attempts, I visited the VFS offices in Brooklyn, Pretoria, to seek assistance. The staff there claimed that the booking system was functioning correctly. Despite only a few applicants waiting at the Netherlands desk, the representative refused to assist me in securing an appointment. Instead, she handed me a handwritten sticky note with an appointment date and time, which was neither recorded in their system nor in an official appointment log. I am now concerned that when I arrive at the VFS office on the given date, I may not be assisted due to the lack of an official appointment confirmation. Is VFS South Africa aware of this issue, and can someone provide direct assistance to ensure that my appointment is properly scheduled?

I would appreciate urgent clarification and support on this matter, my contract details is ***