Unproffesional Staff and Non-Service Delivery

<p>VFS Global Visa Facilitation Center in SA is supposed to be one of the premier visa facilitation companies in the world but their proffesionalism and service delivery seriously lacks the standard that one would expect from a company that has 51 Client Governments, which operates in 127 Countries, has 2309 Application Centeres and who has processed over 134 Million Visa Applications as of t31 October 2016. These are impreseive stats for a sub-par company.</p> <p> </p> <p>Or should one expect that in 126 of the counris the operate in, VFS Global provides excelent service except in 1, South Africa. Are we as South Africans so content with the lack of service delivery that we just accept this kind of behaviour.</p> <p> </p> <p>a person struggles to submit applications online as the VFS Website is so tempremental and drops every few hours, online payments does not reflect until the following day, manual bank payments only reflect after 10-21 days. Understandable appointments are based on a first come first serve basis so I can not fault them on their booking system bur their refund policy is a farce 250 - almost R900 administration fine upon cancellation (even when they refuse to accept an application due to their lack of knowledge and understanding of the South African Immigration Legislation and Regulations), Premium Lounge bookings is a laughable experience as hey do not respond to requests in the 48 hours as mentioned on their website and furthermore their Callcentre staff is rude, arrogant and unhelpfull, Since when has the term 'I DONT KNOW"become the norm?</p> <p> </p> <p>Their cummunication via email is lacking as they do not respond, reply to email messages or queries even when on receives a delivery and read notification the response from VFS officials are just not forthcomming.</p> <p> </p> <p>I SAY THIS...... THE SOUTH AFRICAN DEPARTMENT OF HOME AFFAIRS HAS BECOME LAZY AND THEREFORE APPOINTED VFS GLOBAL AS THEIR POINT "PERSON" TO DEAL WITH IMMIGRATION APPLICATION IN SOUTH AFRICA AND BY DOING SO THEY HAVE FAILED THE PEOPLE OF THIS COUNTRY. IT IS TIME VFS AND HOME AFFAIRS GET OFF THEIR BACKSIDES START TO DEAL WITH THE PUBLIC IN A PROFFESIONAL MANOR AND JUST SERVICE DELIVERY MAY IMPROVE AND I BET ONCE THAT HAPPEN WE THE PUBLIC OF SA WILL CHANGE OUR OPPINION AND ATTITUDES TOWARDS THEM.</p>