Unpleasant Customer Experience

My experience with them left a bitter taste in my mouth. It was my second time visiting vfs global in Sandton Alice Street after being told to come back 3 months before traveling overseas. I was turned back in an unpleasant manner because they say they have a backlog and I should return a month before traveling and this is their new procedure. Koketso who was helping us took 10mins to get her manager (Christine Tembe)contact number so I could express my dissatisfaction. She then called her from her personal cell phone. This for me reflected that Koketso use her personal phone so that the recording of the conversation should not be accessible or retrieved. Christine couldn't provide solution and said she will escalate it to her seniors, I insisted on her seniors contact number, she told me there's a procedure to get their numbers. She then hung up on me, then I asked Koketso to call her back, her phone was switched off.

This is absolutely unprofessional conduct that has cost my time and money at the expense of their *********** staff in giving wrong information and inability to handle customer complaint.This is a reputational risk.

I would like this to be viewed in a serious light and be resolved like yesterday. I shall not incur extra costs of traveling there again.