Unhappy with the VFS Global treatment

My husband submitted his application in October 2017 for the ZEP permit as he is from Zimbabwe. We have been waiting for the permit up until now, and every time we call tl the call center they do not give us the clear indication of what is happening with the application. I have called on the several occasions and spoke to the supervisor by the name of Mpho and she promised me that the permit should be ready for collection by the 28th of August 2018 and my husband had to come to Johannesburg all the way and only to find that it is not ready.

i then called again and asked for Mpho and she just refused to come to the phone and my call was assigned to Nonhlanhla who also promised to escalate the matter and then give us a call and this was on the 03rd of October and still no call was received from her. I then tried to give her a call and again she is not available to come to the phone and i explained my situation to Mary. She explained to me that the matter has been escalated but every time when i call the are escalating the matter and this is really not on. I asked them to provide me with the Home affairs number and they do not want to give me the number for the Home affairs where they are busy escalating the matter so that i can escalate this on my own.

From what I can gather the VFS was assigned to assist with the ZEP permits but every time we call them they do not have answers for us.