Unbelievable incompetence

<p>The whole point of this agency is to make things easier for the consumer but it doesn't work.</p> <p>I completed an application and paid, when I was printing my documents for the application I saw an error which I didn't make but now I have to cancel the whole thing and request a refund that will take 30 days. But to get my money back I need to now fill in a form and go to vfs, to have it signed.</p> <p>In the meantime, I must now fork out more money to start the whole process over again.</p> <p>Department of Home Affairs please heed the calls of ur residents and find someone more competent to issue visaa and the like. Vfs is overpriced and unbelievably underwhelming. I might as well have stood in a queue at home affairs if this is what ZAR1350 buys me. Utter *******.</p>