Hellopeter
Share Your Experience

1 reviews | Active since May 2016

13 Mar 2018, 10:24

Unacceptable slow service"

i have logged numerous complaints and yet none of them have been attended to. i fail to understand why you respond to the other complaints yet mine have not been attended to. i really don't understand. on the 28/02/2018 i was advised that feedback will be provided within 2 days as it was escalated and today is the 13/03/2018 and i have not received any feedback yet.

0
Replies (5)
VFS Global
VFS Global's reply13 Mar 2018, 14:35
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

VFS Global
VFS Global's reply13 Mar 2018, 14:37
Official

This serves as confirmation that a VFS representative has been in contact with you.

If you have any further queries or complaints, kindly forward to ***

Regards.

's update13 Mar 2018, 15:31
Reviewer Update
please do not say that this is confirmation that VFS called me, they have never called me and i have never received any feedback
's update16 Mar 2018, 07:37
Reviewer Update
no one ever called me , why would you say that someone called me if no one even tried calling me.
VFS Global
VFS Global's reply20 Mar 2018, 08:48
Official

This serves as confirmation that a VFS representative has been in contact with you.

Kind Regards,
VFS Global