Trapped in SA

I'm the wife of a South African citizen and have had no problem getting or renewing my Temporary Residence Permits through Home Affairs for the past 5 years. Since VFS has taken over we app**** for my third renewal for me and my dependant daughter only to have it denied shockingly due to 'lack of bank statements' and ' no police clearance' for my 15 year old daughter! Police Clearance Certificates are only required for 18 on up and bank statements were not required for spouses in the past.<br> <br> We appealed this decision within the required 10 days (and included bank statements) in January. It's now been 4 months and I have been unable to travel due to my current permit now overdue (I had 3 months valid when I app**** for what should have been a very standard renewal process) and am now stuck in SA (under threat of being banned from SA for 5 years if I do leave before the process is complete) with no one able to tell me how long it will take for these mistakes to be rectified.<br> <br> VFS simply says only DHA is responsible and DHA says only VFS can track it. They give me 2 numbers to call, neither of which ever work and is obviously a brush off to get me off the call. Ridiculous.