Thulisile Khambula VFS Manager at Sandton deserves a medal

<p>I have not had a good experience with VFS - it seems that even if you meticulously supply all that is required errors are made in scanning/processing and you must then pay extra fees to appeal and join a very long queue - current timelines 8 to 10months!!!! It is also impossible to get an update - you are simply told you have to wait. </p> <p> </p> <p>In this difficult customer unfriendly environment there is an angel working who always comes out to engage with customers, genuinely cares and goes the extra mile to assist. She single handedly made this an outstanding customer experience taking my problem on and following up till it was resolved. At all times she displays great patience and empathy. Thulisike is a gem and she should be rewarded for her outstanding service. She has provided the best customer service I have experienced in South Africa! </p>