LK
Laurie K

1 reviews | Active since Jul 2018

14 Jul 2018, 01:10

THE WORST IN EVERY RESPECT

It is hard to put into words how horrible the visa experience has been with VFS. Unfortunately, the French consulate in NY is transferring their visa application process to VFS at the end of July. Their website is an abomination and trying to navigate it or get an intelligent person on the phone to help you is impossible. All I get are customer service agents reading from a script. My daughter is leaving for four months to study abroad in Paris on August 24th. After trying for WEEKS , she finally got an appointment on August 20th. She is leaving on the 24th and there is a 10 day turnaround to get a visa-not enough time before she leaves. I was told there is NO WAY she can get an earlier appointment. This is the WORST COMPANY I have ever dealt with- no management available, no local contacts, NO SERVICE. Just random people all over the planet sitting in a room with a script. I am going to post this review on every social media platform and every review service I can possibly find

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Replies (1)
VFS Global
VFS Global's reply16 Jul 2018, 07:51
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global