Terrible Visa Processing - Poor Customer Service

If I could give a zero rating I would. If you have alternative choices for any visa needs; use them. Long story, but they represented a need for a Brazil visa; we filed; they took our money. E-visa site was a disaster. VFS customer service almost non-existent. Brazil gov' quickly reversed announcement and delayed the need for a visa by three months; so we immediately asked for a refund (visa was no longer needed on our early visit date). VFS kept the money & continued to process visa request that was no longer needed by us. The only time they communicated regularly was when we asked for the refund .... to say NO, NO, NO with no reasonable explanation.. DO NOT USE THEM and share this with your fellow travelers