Terrible service, completely unwilling to help

I am extremely disappointed by my current interactions with VFS. <br> <br> Due to the incompetence and inefficiency of South African government departments (DHA and SAPS), I have had my application for a study permit rejected, and subsequently submitted an appeal. I submitted the appeal FOUR months ago, and still have not received the outcome of my appeal. This is a serious problem, and means I cannot leave South Africa until this is resolved, and cannot enrol in university.<br> <br> VFS promises to deliver outcomes within 8-10 weeks of submission. Although DHA is ultimately responsible, I am appalled at the lack of understanding and level of service I have received from VFS. They are charging excessively for what is basically collating documents - and treating their customers with contempt. <br> <br> I find the staff to be very unhelpful, and uninterested - I have had no luck with office staff, phone line staff, or via email. I have emailed the general line, and the complaints line, with no response.