Terrible service by VFS Hong Kong

The office staff don't speak much English, which isn't surprising. Due to poor English and lack of training, they provide customers with misleading information.

The only manager available at VFS Hong Kong, Priyanka Jhaveri is unable to solve any problems occurred, takes no responsibility for the staff and the information they give to their customers, the only answers you get from her "no" and "I don't know", unable to negotiate in order to come to some sort of reasonable agreement, quite rude overall and blames British Embassy for all the procedures and inconveniences caused by their office.

Maybe Ms Jhaveri is a nice person, but definitely a terrible representative of VFS and British Embassy.

Moreover, the only time allocated to pick up your visa is between 8am and 9am!!!! Peak season and they allow only 1 hour per day to pick the visa up. While during non peak season you can come any time!! I have never seen anything more ridiculous before. So many people have to take a day off work in order to stand in line early in the morning to get their visa, instead of just coming throughout the day when it's convenient with them without creating the chaos!!