Terrible service and zero accountability
How can nobody from your company tell us where our passports are? they have supposedly been in transit for almost a week now from Houghton to Rivonia - that is a 20 minute drive!
Your policy is to not apply for a visa more than 30 days before your flight. We app**** 26 days in advance and were meant to leave tomorrow yet we have NO visa!
We have called your call centre countless times, been promised to be called back with an update for days, yet no one can assist or even find our tracking number!
We have flights and accommodation booked which we need to cancel today or stand to lose thousands of euros!
But why would VFS care? They the only company you can go through to apply for a visa so service levels are irrelevant !
I don’t like to complain on social media but we are at that point where we have tried every other option and received zero assistance. HOPEFULLY someone from your company actually reads this post and is able to help !
So VfS are entirely accountable and can’t defer responsibility to the consultate!
So VfS are entirely accountable and can’t defer responsibility to the consultate!
We trust this correspondence finds you well.
Your query has been forwarded to the relevant office, to assist you with resolution.
We apologize for any inconvenience caused and assure you this will be handled on priority.
Kind Regards
VFS Global
We trust this correspondence finds you well.
Your query has been forwarded to the relevant office, to assist you with resolution.
We apologize for any inconvenience caused and assure you this will be handled on priority.
Kind Regards
VFS Global