Terrible Service!

I have been trying to make an appointment at VSF JHB over over a week! Why does your website say that you need to wait and only apply 1 month before travelling, when there aren't any bookings available? I have tried to contact the call center many times, and I either cant get through or the call drops. I have a fully paid for trip to Italy that I cant use or get refunded for. I have contacted the Italian Consulate to complain about VFS.