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KM
Kobi M

1 reviews | Active since Apr 2010

11 Oct 2017, 13:42

Struggling to apply for the permit on line

I have never had a pleasant experience with VFS ever! 4 years ago my helper app**** for her permit and it came out with wrong spellings. It took VFS a year and a couple of months to rectify their mistake. She had to remain in SA for the remainder of the time she was waiting for VFS. I even complained on hellopeter and the presidential hotline, and here am I again. We are trying to apply for her online and since last week, we have been getting an error message that says information is invalid. We cannot keep coming to the VFS office, when an online tool is meant to resolve these issues. The lines are NEVER answered, this is frustrating. Can somebody help me please?

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Replies (3)
VFS Global
VFS Global's reply11 Oct 2017, 15:58
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

KM
Kobi M's update09 Nov 2017, 12:58
Reviewer Update
Thank you for your prompt response. I was assisted by a generous lady by the name Violet Jaure. I work in a client service environment, yet I have never met anyone as passionate, empathetic, patient and friendlier in my entire life. To say that she went an extra mile is an understatement. Just last Friday, she got a team of IT personnels to assist with my queries as we had to create a new account. We stayed on the phone for more than 1.5hrs, after hours until my query was resolved. She was so dedicated to helping me that she called literally every single day with a new development. VFS you have a gem, a very passionate employee.
VFS Global
VFS Global's reply12 Nov 2017, 11:42
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your query to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global