Still waiting on feedback from VFS 3 months later.

Despite meticulously following Eldean Brooks' from VFS advice with regards to my permanent residency application, I was refused by Home Affairs. When I called to appeal and get feedback from VFS, Belinda Mushwana assured me she would review my documents and raise my issue with Eldean Brooks (her manager). Despite following up four times (15 Dec,17 Dec, 4 Jan and 24 Jan) since our conversation on 15 Dec, Belinda finally only responded on 26 Jan that she would \follow up with Mr Brooks\" since then I have chased twice (1 Feb and 16 Feb) with no feedback. I paid a premium to go through VFS but have been largely ignored for the last 3 months. Where is the value add VFS ? It would be more effective (and less expensive) to deal directly with Home Affairs. <br> <br> Very poor and disappointing service on behalf of VFS. "