*STILL NO REFUND*

<p>I app**** for a refund in November 2016. I handed in all required documentation and submitted as normal. However, it is now nearly the end of May 2017. I still haven’t received my refund. I have been chasing this up since the 6th of January 2017, starting on a weekly bases and now to an everyday email, phone call or both.</p> <p>I have resubmitted all the documents and information numerous times and I have been past from pillar to post, also being told on separate occasions by different people my refund has been sent for processing or has been approved. I was also told that this has been escalated on their system and they are waiting for feedback from the finance department and will get back to me, to this day, I have never recieved a phone call. I requested contact details for someone in management so I could try and get some answers regarding the delay but I was told they cannot give any information out. I havent reiceved anything, no call, and no positive solution has been offered to me. I honestly dont understand what the hold up is. I have been extremely forthcoming and willing to assist in any way possible to get this sorted, but it seems to be falling on deaf ears. </p> <p>R1350 may not be a lot of money to some people, but to me, it’s a considerable amount. </p> <p>Can someone please advise what I must do.</p>