STILL HAVE NOT RECEIVED MY REFUND AFTER ASSURANCE

I finally received a call from VFS after months of waiting on my refund and was assured that it would take 5-7 days to process into my account. This is the 7th day of waiting and I still have not received it. I have also not received a response from Nina after emailing her twice this week for an update. This is ridiculous and I don't know why I have to fight for a refund that was promised through a contract with VFS. I have been waiting since October 2015.