Still cant schedule appointment

Then VFS responds timeously to my earlier query but problem still not solved. Its 7 days now after online payment, and I received proof if payment thereof but still cant schedule appointment. Another issue in my account appears a second application definitely not mine with ref ZEP ********** .PLEASE CANCEL IT, I ONLY HAVE ONE APPLICATION.DISAPPOINTED really as now I will get further dates when I paid early my intention was to submit early due to work.commitments later in the month