So far, not good!!!!

The service is worrying! We booked the premium lounge for our family of six, for short-term visa (schengen) application. We had to assist the lady in charge of our applications as she didn't seem to know what is on the checklist. At one point she printed one months bank statement instead of the 6 we gave her. She printed the same flight ticket of one family member for all 6 members of our family, instead of printing each persons ticket. We had to keep sending her back to print the right stuff. And she is the one supposed to be checking our stuff. And then there is the call centre, which is now proving harder and harder to get any information from. Tumi and Koketso will "escalate' matters to Bruce, only for him to not answer, and only reply 3 days later because you are on the line asking what is going on. I don't understand why or how countries partner with VFS, what value are they adding? I think VFS strips a lot of confidence from this whole process, they don't seem to know much, and I thought they were the one's to take the hassle out of this whole process.