Shocking service from VFS Global

I helped apply for a Lesotho Special Permit. The cost was R970 and the department captured the ID number incorrectly. This was 2 years ago and still nothing is being done about it. We have emailed, gone into the centre and the response given is that all rectifications will still be done - 2 years down the line??? She was told twice that it is ready for collection, goes all the way to collect, to be told that it has not been rectified. You cannot contact anyone or speak to any person that can give a straight answer. As far as I am concerned, this organisation is making a lot of money from people and accept no accountability to produce what has been paid for.