Response Not Followed Through

Following my Original complaint, Mr Hans phoned to apologize & say that the issue was escalated and would be resolved in around 5 working days. 23 Days later I have had no response, the number given to me on which I should contact them remains unanswered. Again no replies to my emails.<br> <br> R2700 spent on VFS alone, 6 months, one cancelled flight to my only sisters wedding, frozen bank account, and now there are to be problems registering & obtaining a passport for our new baby due any day<br> <br> I still have no visa & no option but to make a new complaint.<br>