Rescheduling of appointment

<p>Hello,</p> <p><br />On Friday 9 December I visited the VFS Centre in Durban, this to apply for a permanent residence permit. </p> <p><br />Unfortunately my documents were incomplete and a Police Clearance from my country was missing. I had been exempted from bringing a police clearance for the past 3 temporary visa applications, since I had not been living in my home country, The Netherlands. This is why I did not bring the document in question. </p> <p><br />Since I am 37 weeks pregnant, the kind employee at the VFS Centre advised me not to apply for a refund, but to keep all my documents in order and reschedule on the website. I went home, app**** for my Police Clearance right away (which should arrive sometime next week) and tried rescheduling the appointment the next morning. Unfortunately the system did not allow this and the nice employee forgot to inform me that I had to reschedule the same day. </p> <p><br />When I phoned the VFS call centre and spoke to Nomusa to enquire about this, I was told the following:<br />“ You should have rescheduled the same day, now you are too late and have to request for a refund.” <br />When I explained my situation and told her that they must have forgotten to make me aware of that, I was rudely informed that they should have told me, but since they did not, she could not do anything. She did not even apologize for the situation I am in now. She eventually gave me an email address to lodge a complaint and when I asked her for turn around time (I am now over 38 weeks pregnant, so every day counts for me), she simply answered “I have no idea”.</p> <p> </p> <p>Obviously this refund will take time to process and on top of that I would have to pay a ridiculous R250 for processing the refund. </p> <p> </p>