Reimbur*****t fail. Shocking treatment

I have been awaiting a a visa application reimbur*****t since June 15th its now 11th August and nobody in this organization takes my query seriously. The call centre agents managers in Bruce Lukhele and Mohammed Bapoo go out of there way to stall and prevent the processing of reimbur*****ts.

I was double charged for visa appointments for my wife and myself by Cindy Mouton at the Cape town VFSglobal branch for a Shengen visa to Italy on the 6th June. she admitted her error immediately but said that I needed to request a refund form this i filled out and sent off with the relevant receipts on the 17th June. I have been attempting without success to get my funds returned ever since then.

I requested through the call centre management to speak with the CEO or head of VFS global in South africa but was told that that would be impossible. I find the way in which this company hides behind its call centre completely unacceptable and wish to expose VFS and its staff for their shocking service and complete lack of customer care.

The sooner all embassies, consulates the Department of Home affairs and other organisations making use of VFSGlobal are made aware of the slew of complaints and move away from using this company the better.