Refusal to refund a double payment

My wife app**** for an appeal for permanent residency.<br> It is completely unclear on site how to go about an appeal but eventually after cancelling an appoint 2 months later than appeal expired, we redid it and simply went.<br> After a *HUGE* fight on Friday 20th December as VFS just decided that day to not take appeals, they eventually let us up stairs. <br> I app**** for the reimbur*****t of the double payment, told it would take 15 working days.<br> <br> At the end of January 2015 I phoned the call centre to enquire about delay, I was told to mail <br> [Email Removed] at no point does one get a reply.<br> I eventually emailed [Email Removed] only to be told I have to email [Email Removed]<br> Again no responses to a plethora of emails.<br> On the 10th April I got my first reply from [Email Removed] to inform me that the mailbox was full.<br> Phone calls to call centre again and they told me to mail [Email Removed]<br> Again no reply. <br> email after email after email no response.<br> Call the call centre again and again, eventually some says ok a manager will phone me back after taking down my details. (26 May)<br> <br> It is now 7 MONTHS and no response.