Refund LIES

VFS Global is wonderful at facilitating the process of applying for your visa but when your visa doesn't go through and a refund is meant to be issued to you, VFS Global suddenly doesn't facilitate or mediate between any of the relative organizations. From my understanding VFS Global is the only company which one can go through to apply for a Denmark visa which is then outsourced to an embassy or somewhere in Dubai for visa application processing.

My visa came through too late and I was offered a refund. I have been emailing VFS Global, the Dubai embassy, the Demark embassy and God knows who else as I have actually lost count of the amount of people and offices I have been emailing for the last 4 months.

They've insisted that I have been refunded yet refuse to send any form of proof. They tell me get hold of your bank, which I did and I was informed that no international payments of any sort have been made to me. With this information I then contact them again and I am informed there is nothing they can do to assist me and tell me I must tell my bank to take it up with their provider. Who is their provider??!!!! Where do I even start as I have no information to give my bank as its obvious no refund was made.

I feel that this is done on purpose and you get sent around chasing your own tail for this non existent refund until you give up.

I feel that if we are given only one option to go through a company who then facilitates the whole process of your Visa application, they should then also facilitate the refund should your visa not come through on time.

I am appalled at how I have been basically told by every office involved in having taken my money for the visa that I app**** for that it is basically not their problem that I didn't receive my refund. And they wont even prove it to me that it was paid in the first place.