IC
Innocent C
1 reviews | Active since Jun 2017
09 Oct 2024, 16:36
Really Bad Service
On the 13th of April 2024 l paid through my bank card on the VFS website to book an appointment and the option to book an appointment was not available after the payment. To cut a long story short over 5 months later of countless calls and emails the issue still has not been resolved as they saying the accounts department has not allocated the payment. And today l got an email saying l must go to the bank and ask for a confirmation letter that l made the payment after providing my bank statements showing the payment was done. I am really really disappointed with the service from VFS. Guess it does not matter to them how the bad service they providing is affecting peoples lives
Helpful (0)
Replies (2)0
Replies (2)
VFS Global's replyOfficial
16 Oct 2024, 10:50Dear customer,
This is to acknowledge receipt of your query.
Please expect to be contacted within 2 working days for further assistance.
We request your patience and understanding.
Kind Regards
VFS Global
This is to acknowledge receipt of your query.
Please expect to be contacted within 2 working days for further assistance.
We request your patience and understanding.
Kind Regards
VFS Global
VFS Global's reply16 Oct 2024, 10:50
Official
Dear customer,
This is to acknowledge receipt of your query.
Please expect to be contacted within 2 working days for further assistance.
We request your patience and understanding.
Kind Regards
VFS Global
This is to acknowledge receipt of your query.
Please expect to be contacted within 2 working days for further assistance.
We request your patience and understanding.
Kind Regards
VFS Global
IC
Innocent C's updateReviewer Update
16 Oct 2024, 11:33I would like to thank Douglas Macalagh for his professionalism and the swift assistance he gave me to get my issue resolved. Really really made my day. I pray he continues to show such professionalism and effeciency with everyone.
I would also like to thank Nuveksha, hope l got the spelling correct from their customer service for all her effort in trying to get the issue resolved.
I would also like to thank Nuveksha, hope l got the spelling correct from their customer service for all her effort in trying to get the issue resolved.
IC
Innocent C's update16 Oct 2024, 11:33
Reviewer Update
I would like to thank Douglas Macalagh for his professionalism and the swift assistance he gave me to get my issue resolved. Really really made my day. I pray he continues to show such professionalism and effeciency with everyone.
I would also like to thank Nuveksha, hope l got the spelling correct from their customer service for all her effort in trying to get the issue resolved.
I would also like to thank Nuveksha, hope l got the spelling correct from their customer service for all her effort in trying to get the issue resolved.