Processing of PRP taking over 14 months and counting...

<p>I app**** for a PRP for my mother in December 2015. We were told to wait 6-8 months for an outcome of the application and an agent will be in contact with us. I have entered the necessary information online to Track the process of the application. The system clearly states that the application has been</p> <p>received at DHA on 17/12/2015 8:55 AM</p> <p>It is well over a year and no agent contacted us!</p> <p>I made my first call in to VFS Rivonia office in January (25/01/2017) and managed to speak to Ms. Busi who tried to assist. I was then told to call in a month's time and I called again in february (15/02/2017)</p> <p>I requested to speak to Ms. Busi again and she had advised that the matter is with the Department of Home Affairs and the matter is escalated to the Manager. I left my cellphone numbers with her so that the Manager can update me further.</p> <p>Again, I did not receive any calls from VFS whatsoever!</p> <p>Today I explained to Ms. Busi that the Temporary Permint has expired and that the Passport also expires next month.</p> <p>I am told to visit the DHA and speak to Immigration Officer to get a Letter of Good Course and re-apply to new Temporary Permit.</p> <p> </p> <p>How is it that we have to pay again and go through all the processes again when there is an application</p> <p>pending??</p> <p>VFSsaid I should wait and its out of their control so what is the essence of paying them an additional R1350 rands if they dont make the process at home affairs easier??? </p> <p> </p> <p>Now we are just waiting...</p>