TM
Ten M

1 reviews | Active since May 2016

15 Dec 2016, 22:17

Poor Service & Incompetence

<p>I made an appeal in May this year and it's been months of numerous visits to VFS Rivonia without any help.</p> <p>Every time I got there they just tell me to wait for the outcome. Isn't t I paid for your services and you should be escalating or following up with DHA on my behalf.</p> <p>The last time I went to VFS Rivonia, the lady at collect told me to go back home, check online and probably come next year April 2017. That is totally unacceptable, inappropriate, unprofessional & rude.</p> <p> </p> <p> </p>

0
Replies (2)
VFS Global
VFS Global's reply16 Dec 2016, 08:32
Official

Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.

Kind Regards,
VFS Global

VFS Global
VFS Global's reply20 Dec 2016, 14:48
Official

This serves as confirmation that a VFS representative has been in contact with you.

Kind Regards,
VFS Global