Poor service

Made payment in February 2020 for my permanent resident, failed to book appointment until were under lockdown. All due to poor service and not getting right person to help me schedule my appointment since it wasn't allowing me to book online. I recently approach vfs then given Bruce Lukhele email address for help,the only reply from him was "permanent permit is suspended " for how long should I wait for Bruce and his people to come back and explain on the way forward !!meanwhile I have expired permit and struggle to do anything Poor service VFS South Africa .Ref no PRP***