1 reviews | Active since Dec 2016
Poor Service
<p> </p> <p>This has been the most dehumanising experience I have had . Staff are largely dismissive and rude. They generally do not listen to my side of the story . </p> <p>They have a simple approach of , come back again in a few weeks ...well we have been patient and have been back four times and it is been proven now that nothing has been done to resolve our issue. </p> <p>Staff cannot phone anyone to enquire about our issue, management is not available because they are on leave . They seem to have a very generous leave policy for management. I Can go on but you get the picture . </p> <p>Let's see if this makes a difference. </p>
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.
Kind Regards,
VFS Global
Thank you for writing to us and sharing your feedback. Please be assured that we value your feedback and have submitted your complaint to the relevant VFS office, who will contact you within the next 2 working days.
Kind Regards,
VFS Global
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global
This serves as confirmation that a VFS representative has been in contact with you.
Kind Regards,
VFS Global
The person assigned to the complaint is out of the office until the 4th Jan. So we wait again.
The contact I received was an email pasted below.
"Thank you for using VFS services and apologize for any inconvenience caused,
Kindly elaborate as to how may VFS be of your service?
Is the query/ complaint about submission process, refund or outcome of the application?"
How does one respond to this level of competence relative to the issue at hand. After 8 months , I can show that literally, nothing has been done. When we do make real contact , I will share more .
The person assigned to the complaint is out of the office until the 4th Jan. So we wait again.
The contact I received was an email pasted below.
"Thank you for using VFS services and apologize for any inconvenience caused,
Kindly elaborate as to how may VFS be of your service?
Is the query/ complaint about submission process, refund or outcome of the application?"
How does one respond to this level of competence relative to the issue at hand. After 8 months , I can show that literally, nothing has been done. When we do make real contact , I will share more .