POOR SERVICE

i logged a complain on the 28/02/2018 and was advised that someone will get back to me in 2 days, that 2 days past and i logged another complain of which it said it was escalated..Today is the 08/03/2018 and still have not received anything.. I fail to understand how this can take up to 6 business days to help.. Your tracker is still giving me that stupid response. this is clearly not serious to you cause not once did someone call or email me to say that they still busy or whatever they " trying" to achieve. This is seriously poor service and i will take this further if i don't receive a response asap. This have been dragging for to long and its time to take action.